Carnival Cruise Line -Guest with Mobility Limitations Information

 

  FIRST, CONTACT YOUR TRAVEL AGENT TO ASSIST YOU WITH GETTING YOUR NEEDS MET. 

ACCESSIBLE STATEROOMS

Our ships have specially designed staterooms for guests using wheelchairs, or those who have mobility limitations and could benefit from the features of an accessible stateroom. We request our guests to acknowledge the need for the accessible stateroom by completing this Mobility Questionnaire, or one will be sent to you once the reservation has been secured and you have notified Carnival that you, or the person you are securing the stateroom for, requires the accessibility features of the stateroom.

If an accessible stateroom is booked by a guest who does not need the accessibility features in the stateroom, they may at any time be moved to a non-accessible stateroom in order to accommodate a guest with a disability.

We have four classifications of staterooms:

Fully Accessible Cabins (FAC): These staterooms are designed for use by guests with highly limited mobility or no mobility, who require the regular use of a wheelchair, scooter or other similar assistive devices. FAC contain accessible elements including turning space, accessible routes throughout the stateroom and an accessible bathroom. Additionally, the bathrooms contain grab bars and shower seats.

Fully Accessible Cabins – Single Side Approach (FAC-SSA): These staterooms are designed for use by guests with highly limited or no mobility, who require the regular use of a wheelchair, scooter or other similar assistive devices. FAC–SSA are a type of FAC that provide an accessible route and clear floor space on only one side of the bed, in staterooms configured to provide only one bed. In a stateroom configured to provide two beds, the clear floor space will be between the beds, with one side of each bed getting an accessible route. Additionally, these staterooms have an accessible bathroom that contains grab bars and shower seats.

Ambulatory Accessible Cabins (AAC)^†: These staterooms are designed for use by guests with mobility limitations, who do not require the regular use of a wheelchair, scooter, or other similar assistive devices. For example, AAC are ideal for guests who only use an assistive device (like a cane or a walker) for traversing longer distances, and who may benefit from certain accessible features like grab bars, to assist with balance. Please keep in mind this type of stateroom has a step going into the bathroom and balcony (if applicable).

Standard Cabins^†: These staterooms have an entry doorway measuring approximately 22" (55.9 cm), an 8" (20.3 cm) lip into the cabin bathroom, a 4" (10.2 cm) lip into the shower stall and a 7" (17.8 cm) lip to the balcony (if applicable). If an accessible stateroom is booked by a guest who does not need the accessibility features in the stateroom, they may at any time be moved to a non-accessible stateroom in order to accommodate a guest with a disability.

As with all Carnival reservations, staterooms within each category are assigned on a first-come, first-served basis. Therefore, it is advisable to reserve the appropriate stateroom in advance. If an accessible stateroom is booked by a guest who does not need the accessibility features in the stateroom, they may at any time be moved to a non-accessible stateroom in order to accommodate a guest with a disability.

^† Carnival Celebration^®, Carnival Jubilee^™, Mardi Gras^® – Not all staterooms can accommodate scooters. If you are traveling with a scooter on one of these ships, please review your ship’s PDF accessible deck plan and confirm the stateroom you have selected accommodates your needs.

PERSONAL MOBILITY DEVICES (WHEELCHAIRS/SCOOTERS/SEGWAYS)

We strongly encourage guests to inform us if they are traveling with wheelchairs/scooters at the time of booking, or as soon as the need is known, to ensure they have a stateroom that best accommodates their needs.

Due to safety considerations, mobility devices cannot be stored in corridors or public areas. In order to purchase a standard stateroom^†, mobility devices must be able to fit through its 22" (55.9 cm) wide entry doorway, and must fold and collapse so when stored, allows for safe exit from the stateroom. Guests who bring scooters that are larger than 21" (53.34 cm) wide, or travel with multiple scooters in the same stateroom, must purchase a fully accessible stateroom with a wider doorway (32”, 81.3 cm), or rent a smaller scooter appropriately suited for their stateroom. Guests may be required to have their scooters sized at the time of check-in to ensure it fits in the stateroom. Scooters that do not fit in the stateroom will not be allowed on board. Should a guest be unable to make alternate arrangements to rent a smaller scooter or travel without it, he/she will be denied boarding and no compensation will be provided.

If bringing a scooter, please bring one that can collapse or fold so that it may be stored in the closet or underneath the vanity area. Once on board, guests may contact their room steward for assistance.

Only mobility devices operated with gel, dry cell, absorbed glass mat, or lithium-ion batteries will be allowed on board. Batteries must be charged in the guest's stateroom and for this reason, we recommend guests travel with a scooter that has removable batteries.

Guests must drive at a safe speed to ensure their own safety and the safety of others on board. Raised door thresholds are present throughout the ship, which need to be traversed with care. Careful attention must be paid when backing in and out of elevators as they are often in close proximity to the staircase and may be narrow and difficult to navigate.

Mobility devices cannot be left unattended in any venue area unless the guest is temporarily away attending an event and, the device is parked in an area that allows all guests safe exit from the venue. When in public areas, guests must maintain their device clear of any exits or fire doors and ensure it does not obstruct any fire or safety equipment.

Guests bringing a Segway must store it in their stateroom for use at ports of call only.

RENTAL SERVICES

Guests who require the regular use of a wheelchair/scooter or other mobility device are encouraged to bring their own or rent from our preferred vendor, Scootaround, if they are sailing from a U.S. port. Please visit Scootaround's website , or call 1-888-441-7575. Scootaround’s team of trained professionals is able to review the different rental options available based on your accommodations and find the one that best suits your needs. As a preferred vendor, they have unique access to deliver your rented equipment on board Carnival ships in the U.S.

AIRPORT TRANSFERS

North America Departures: For transportation from the airport to the cruise port, a hydraulic lift transfer is available for guests with mobility limitations. This service must be requested in advance. Hydraulic lifts have a maximum weight limit of 500 pounds (226 kg), including wheelchair/scooter and guest. Standard airport transfer charges apply; there is no additional cost for the lift. If you require this service, please let us know no later than 14 days prior to sailing. After booking your cruise, you can reserve your hydraulic lift transfer online, by accessing the Manage My Cruise page or by calling the Guest Services Contact Center at 1-800-438-6744 ext. 70025 or 1800-072-670 ext. 70025 if calling from Australia.

Europe Departures: Guests with mobility limitations wishing to purchase airport transfers must be able to take a few steps to board the motorcoach and have a collapsible wheelchair that can be stowed in the bus. If a guest needs accessible airport transfers, they may contact the following companies to make independent arrangements. Note that 30-day advance notice is required.

• Barcelona: +34 606-289-559
• Lisbon (Portugal): +351 917 630 855
• London (Dover): +44 798-988-1258
• Rome (Civitavecchia): +39 064-202-0498

WHEELCHAIR ASSISTANCE

Each terminal has a limited supply of wheelchairs used to transport guests on and off the ship, so we are unable to loan you our wheelchairs for the duration of the cruise. If you need wheelchair assistance for boarding the ship, please contact one of our representatives once you arrive at the cruise terminal. Assistance will be provided on a first-come, first-served basis. For assistance with debarkation, instructions on where to meet will be provided the last evening of your cruise.

Please note, all wheelchairs have a maximum guest weight limit of 325 pounds. For safety reasons, we are unable to provide wheelchair assistance to those who exceed the maximum weight limit and we reserve the right to deny assistance if the weight presents operational or safety concerns.

GOING ASHORE

Carnival is committed to accommodating its guests with disabilities so they can fully, yet safely, enjoy the ports of call. Guests wishing to disembark the vessel on their mobility device must be able to safely navigate the angle of the gangway while the ship is docked in port.

At certain ports of call, water shuttles are required to transport guests between the ship and shore. Whether guests with mobility limitations can board a water shuttle is subject to numerous factors, including weather and tidal conditions, which may affect the transfer from one moving vessel to another. Also, facilities in ports vary and, therefore, certain water shuttles may not be accessible to individuals using wheelchairs, scooters and other mobility devices. While the sea and wind conditions may be acceptable to safely board the water shuttle, fluctuations in the weather may make re-boarding to return to the ship dangerous. The final determination of whether any guest may board a water shuttle is made by the captain. Safety restrictions prohibit crew from carrying individuals on or off water shuttles.

In the event you are unable to go ashore, our shipboard team will have activities and entertainment for you to enjoy.

PORTS REQUIRING WATER SHUTTLES

Airlie Beach, Australia** Andalsnes, Norway Bay of Islands, New Zealand** Belize City, Belize* Benoa, Bali** Bermuda*** Bora Bora, French Polynesia** Cabo San Lucas, Mexico Cairns (Yorkey's Knob), Australia Catalina Island, California Conflict Islands, Papua New Guinea** Douglas, Isle of Man, UK Dravuni Island, Fiji** Dublin (Dun Laoghaire), Ireland Edinburgh, Scotland Grand Cayman, Cayman Islands* Grundarfjordur, Iceland Haines, Alaska***

Half Moon Cay, The Bahamas Heimaey, Westman Islands, Iceland Holyhead, Wales*** Icy Strait Point, Alaska*** Isle of Pines, New Caledonia** Isles of Skye, Scotland Juneau, Alaska*** Ketchikan, Alaska*** Kiriwina, Papua New Guinea** Kirkwall, (Orkney Islands), Scotland*** Kitava, Papua New Guinea** Komodo Island, Indonesia** Kona, Hawaii** Kotor, Montenegro Lerwick, Shetland Islands, Scotland Lifou Isle, New Caledonia** Mare, New Caledonia** Moreton Island, Australia**

Moorea, French Polynesia** Mykonos, Greece*** Mystery Island, Vanuatu** Nanortalik, Greenland Port Arthur, Tasmania** Port Denarau, Fiji** Port Douglas, Australia** Portimão, Portugal Prince Rupert, BC, Canada*** Princess Cays, The Bahamas Qaqortoq, Greenland Santorini, Greece Seydisfjordur, Iceland Sitka, Alaska*** Skagway, Alaska*** St. Anthony, NL, Canada Stornoway, Scotland

* Limited availability of accessible water shuttles

** No accessible water shuttles available

*** Water shuttles sometimes required; varies by sailing. Based on local availability, accessible water shuttles may not be available.