FIRST, CONTACT YOUR TRAVEL AGENT TO ASSIST YOU WITH GETTING YOUR NEEDS MET.
DO YOU HAVE ACCESSIBLE ROUTES ON YOUR SHIPS?
Accessible routes are available throughout most areas of the ship and signs are posted to assist you in locating these pathways. Accessible tables are available in the dining venues of each ship. In addition to the main dining rooms, each ship offers a variety of accessible dining options within Lido Deck casual dining areas and other restaurant venues. 24-hour room service is also available for all of our guests.
For each ship, diagrams of accessible routes, accessible staterooms, and accessible public restrooms are available.
Please see our Accessibility Aboard section for more details and deck plans.
DO YOU HAVE ACCESSIBLE STATEROOMS ON YOUR SHIPS?
We have three classifications of accessible staterooms. In order to determine which type of accessible stateroom meets your needs, please review the features of each type listed below.
Fully Accessible Cabins (FAC): These staterooms are designed for use by guests with highly limited mobility, who require the regular use of a wheelchair, scooter or other similar assistive device. Fully Accessible Cabins contain accessible elements including turning space, accessible routes throughout the stateroom and an accessible bathroom. Additionally, the bathrooms contain grab bars and shower seats.
Fully Accessible Cabins – Single Side Approach (FAC-SSA): These staterooms are designed for use by guests with highly limited or no mobility, who require the regular use of a wheelchair, scooter or other similar assistive device. Fully Accessible Cabins – Single Side Approach are a type of FAC that provide an accessible route and clear floor space on only one side of the bed, in staterooms configured to provide only one bed. In a stateroom configured to provide two beds, the clear floor space will be between the beds, with one side of each bed getting an accessible route. Additionally, these staterooms have an accessible bathroom that contains grab bars and shower seats.
Ambulatory Accessible Cabins (AAC): These staterooms are designed for use by guests with mobility limitations, who do not require the regular use of a wheelchair, scooter, or other similar assistive device. For example, Ambulatory Accessible Cabins are ideal for guests who only use an assistive device (like a cane or a walker) for traversing longer distances, and who may benefit from certain accessible features, like grab bars, to assist with balance. This type of stateroom has a step in the bathroom and balcony (if applicable).
We request that our guests acknowledge the need for the accessible stateroom by completing this Mobility Questionnaire 
If you require additional information or need assistance to ensure you have the best accommodations for your needs, please call our Guest Access team at 1-800-438-6744, ext. 70025 or 1800 072 670 ext. 70025 if calling from Australia. You may also email us at access@carnival.com.
HOW DO I KNOW IF I'M RESERVING THE CORRECT TYPE OF ACCESSIBLE CABIN (FAC, FAC-SSA, OR AAC)?
Selecting the best type of accessible cabin is based on the guest's level of mobility.
Guests with highly limited or no mobility, who require the regular use of a wheelchair, scooter or other similar assistive device would benefit from the features of either a Fully Accessible Cabin (FAC) or a Fully Accessible Cabin – Single Side Approach (FAC-SSA).
Guests with mobility limitations who do not require the regular use of a wheelchair, scooter, or other similar assistive device would benefit from the features of an Ambulatory Accessible Cabin, which include grab bars. This type of stateroom has a step into the bathroom and balcony (if applicable).
If you require additional information or need assistance to ensure you have the best accommodations for your needs, please call our Guest Access team at 1-800-438-6744 ext. 70025 or 1800 072 670 ext. 70025 if calling from Australia. You may also email us at access@carnival.com.
HOW CAN I BE SURE TO RECEIVE AN ACCESSIBLE STATEROOM?
As with all Carnival reservations, staterooms are based on availability within each category and are assigned on a first come, first serve basis. Therefore, it is advisable to reserve an accessible stateroom in advance. Please review all the information that is sent to you to ensure the stateroom you selected meets your needs.
WHAT ASSISTANCE DO YOU PROVIDE GUESTS WITH MOBILITY LIMITATIONS GETTING ON AND OFF THE SHIP?
Wheelchair assistance is available at home ports for getting on and off the ship.
DO YOU RENT WHEELCHAIRS OR SCOOTERS FOR USE ON BOARD?
Guests who require the regular use of a wheelchair/scooter or other mobility device are encouraged to bring their own or rent from our preferred vendor, Scootaround, if they are sailing from a US port.
If you are thinking of renting a wheelchair or scooter, are sailing from a US port and haven't done so already, we encourage you to visit Scootaround's website
We strongly encourage guests to inform us if they are traveling with wheelchairs/scooters at the time of booking, or as soon as the need is known, to ensure they have a stateroom that best accommodates their needs.
Wheelchairs on board are for emergency use only and are limited in size and quantity.
DO YOU PROVIDE ACCESSIBLE TRANSFERS FROM THE AIRPORT TO THE CRUISE PORT?
For guests with mobility limitations who wish to purchase our transfer services to and from the airport, a hydraulic lift transfer service is available and needs to be requested no later than 14 days prior to sailing.
Hydraulic lifts have a maximum weight limit of 500 pounds (226 kg), including wheelchair/scooter and guest. Standard airport transfer charges apply; there is no additional cost for the lift.
After booking your cruise, you can reserve your hydraulic lift transfer online, by accessing the Manage My Cruise page or by calling the Guest Services Contact Center at 1-800-438-6744 ext. 70025 or 1800 072 670 ext. 70025 if calling from Australia.
WHAT ARE THE REQUIREMENTS FOR BRINGING A PERSONAL MOBILITY DEVICE ON BOARD?
We strongly encourage guests to inform us if they are traveling with wheelchairs/scooters at the time of booking, or as soon as the need is known, to ensure they have a stateroom that best accommodates their needs.
Only mobility devices operated with gel, dry cell, absorbed glass mat, or lithium-ion batteries will be allowed on board. Batteries must be charged in the guest's stateroom and for this reason, we recommend guests travel with a scooter that has removable batteries.
Due to safety considerations, devices cannot be stored in corridors or public areas. In order to purchase a standard stateroom, devices must be able to fit in its 22" (55.9 cm) wide entry doorway, and when stored, must allow for safe exit from the stateroom.
Guests, who bring scooters that are larger than 21" (53.3 cm) wide, or travel with multiple scooters in the same stateroom, must purchase a fully accessible stateroom with a wider doorway (32" or 82.3 cm), or rent a smaller scooter appropriately suited for their stateroom.
Guests may be required to have their scooters sized at the time of check-in to ensure it fits in the stateroom. Scooters that do not fit in the stateroom will not be allowed on board. Should a guest be unable to make alternate arrangements to rent a smaller scooter or travel without it, he/she will be denied boarding and no compensation will be provided.
Guests must be prepared to collapse their device so it can be safely stored in a way that allows for safe exit from their stateroom. If bringing a scooter, please bring one that can collapse or fold so that it may be stored in the closet or underneath the vanity area. Once on board, guests may contact their room steward for assistance.
Guests must drive at a safe speed to ensure their own safety and the safety of others on board. Raised door thresholds are present throughout the ship, which need to be traversed with care. Careful attention must be paid when backing in and out of elevators as they are often in close proximity to the staircase and may be narrow and difficult to navigate.
Guests wishing to disembark the vessel on their device must also be able to safely navigate the angle of the gangway while the ship is docked in port. Additionally, if the ship is calling on a water shuttle port, the captain will make a determination as to whether guests may disembark with their device, given prevailing maritime conditions and water shuttle limitations.
Mobility devices cannot be left unattended in any venue area unless the guest is temporarily away attending an event, and the device is parked in an area that allows all guests safe exit from the venue. When in public areas, guests must maintain their device clear of any exits or fire doors and ensure it does not obstruct any fire or safety equipment.
Guests bringing a Segway must store it in their stateroom for use at ports of call only.
WHERE CAN I STORE MY PERSONAL MOBILITY DEVICE?
Due to safety considerations, devices can only be stored inside their stateroom. Devices cannot be stored in corridors or public areas.
In order to purchase a standard stateroom, devices must be able to fit in its 22" (5.3 cm) wide entry doorway, and when stored, must allow for safe exit from the stateroom. Guests who bring scooters that are larger than 21" wide, or travel with multiple scooters in the same stateroom, must purchase a fully accessible stateroom with a wider doorway (32" or 81.3 cm) or rent a smaller scooter appropriately suited for their stateroom.
Guests must be prepared to collapse their device so it can be safely stored in a way that allows for safe exit from their stateroom. If bringing a scooter, please bring one that can collapse or fold so that it may be stored in the closet or underneath the vanity area.
WHAT IF MY PERSONAL MOBILITY DEVICE DOES NOT FIT THRU MY STATEROOM DOOR?
Guests must be prepared to collapse their device so it can be safely stored in a way that allows for safe exit from their stateroom. If bringing a scooter, please bring one that can collapse or fold so that it may be stored in the closet or underneath the vanity area.
Guests may be required to have their scooters sized at the time of check-in to ensure it fits in the stateroom. Scooters that do not fit in the stateroom will not be allowed on board. Should a guest be unable to make alternate arrangements to rent a smaller scooter or travel without it, he/she will be denied boarding and no compensation will be provided.
WHAT ARE THE REQUIREMENTS FOR GUESTS TRAVELING ALONE WITH DISABILITIES?
We do not require that a guest with a disability travel with another person as a condition for traveling on our ships. However, we do not provide one-on-one personal care assistance, and all guests must be able to provide such care for themselves (e.g., performing personal tasks such as eating, dressing, toileting, bathing, and getting around the ship). Once on board, our crew will not provide any assistance with such personal tasks.
DO YOU PROVIDE WHEELCHAIR PUSH ASSISTANCE ONBOARD?
Personal wheelchair push assistance service is not provided while on board or in ports of call.
ARE PERSONAL MOBILITY DEVICES ALLOWED TO GO ASHORE IN PORTS OF CALL?
Guests wishing to disembark the vessel on their device must be able to safely navigate the angle of the gangway while the ship is docked in port. Additionally, if the ship is calling on a water shuttle port, the captain will make a determination as to whether guests may disembark with their device, given prevailing maritime conditions and water shuttle limitations.
ARE THE PORTS OF CALL ACCESSIBLE FOR THOSE WITH MOBILITY LIMITATIONS?
Facilities across ports of call vary significantly and accessibility may not be available in certain ports of call due to limited infrastructure and other factors. Facilities, services and transportation equipment in non-U.S. ports may not be required to be ADA compliant. In the event you are unable to disembark, Carnival has a wide variety of onboard activities during every port stop should guests decide not to disembark.
ARE ACCESSIBLE SHORE EXCURSIONS AVAILABLE?
We want our guests with mobility limitations to be able to enjoy their time ashore, and where possible, we will do our best to secure accessible tours, but options may be limited or non-existent altogether.
Detailed information is provided in the shore excursions section of carnival.com, indicating the approximate amount of physical activity anticipated for the excursion, as well as which tours are wheelchair accessible.
If you have additional questions specifically regarding an accessible tour that is offered, you may email our shore excursion team at shoreexcursions@carnival.com.
ARE SERVICE DOGS ALLOWED ON BOARD?
Carnival is happy to welcome working service dogs on board. Service dogs are legally defined and individually trained to meet disability-related needs by performing tasks like guiding a blind person, alerting a deaf person, pulling wheelchairs, alerting and protecting a person who is having a seizure, or performing other special tasks. Service dogs are not pets.
Pets, or service dogs in training, are not allowed aboard. Emotional support dogs, which are not recognized by the US Department of Justice, are also not permitted on Carnival ships.
Please see our Service Animal section for more details about our service animal policies.
WHAT ARE THE REQUIREMENTS FOR TRAVELING WITH A WORKING SERVICE DOG?
Many of our ports of call have established strict entry requirements for animals. Therefore, guests traveling with working service dogs must visit the Department of Agriculture website
Please see our Service Animal section for more details about our service animal policies.
WHAT TYPE OF RELIEF AREA WILL MY SERVICE DOG HAVE ON BOARD?
A relief area in a non-guest traffic area of the ship using Second Nature Dog Litter will be set up on board by our team.
Should you prefer another material, we ask that you bring it along and provide the Guest Access Department with this information, pre-cruise.
WHAT HAPPENS IF MY SERVICE DOG IS NOT ALLOWED TO DISEMBARK AT A PORT OF CALL?
Carnival is not responsible for limitations imposed on working service dogs by independent entities or shore excursion providers in foreign ports of call.
Please see our Service Animal section for more details about our service animal policies.
ARE EMOTIONAL SUPPORT DOGS ALLOWED ON BOARD?
Emotional support dogs, which are not recognized by the US Department of Justice, are not permitted on Carnival ships. Pets, or service dogs in training, are also not allowed aboard. We do, however, welcome working service dogs, which are legally defined and individually trained to meet disability-related needs by performing tasks like guiding a blind person, alerting a deaf person, pulling wheelchairs, alerting and protecting a person who is having a seizure, or performing other special tasks.
DO YOU PROVIDE BRAILLE FORMATTED MATERIAL ON BOARD?
Braille signage, indicating stateroom numbers and public room names, is available on board our ships. The only Braille format document available, absent advance request, is our in-cabin 'Good to Know' Information Sheet.
DO YOU PROVIDE LARGE PRINT FORMATTED MATERIAL ON BOARD?
Large print format is available for our daily newsletter (the Carnival Fun Times), dining room menus, and shore excursion information.
We ask that you request large print items prior to sailing so we can have them ready for you upon arrival. Please send your request to access@carnival.com or you may call our Guest Access team at 1-800-438-6744, ext. 70025 or 1800 072 670 ext. 70025 if calling from Australia.
Additional requests for large print information or alternate formats may be made at the Guest Services desk, once on board; however, there may be a delay if not requested prior to sailing.
Dining rooms menus can be provided in an electronic PDF file readable via screen reading software. Our dining team will also be happy to review the menu with you in detail.
You can also access information directly on your phone via the Carnival HubApp.
DO YOU PROVIDE ALERT SYSTEMS FOR GUESTS WHO ARE DEAF OR HARD OF HEARING?
Carnival makes available to all guests who require them a visual-tactile, cabin alert system that notifies room occupants of a door knock, a telephone call, the alarm clock, or a smoke-detection event. A TTY (teletypewriter) is also available to communicate with Guest Services, 24 hours a day. Please notify us in advance should you need an alert system for your stateroom.
DO YOU HAVE CLOSED CAPTIONS?
A safety briefing video with open captions is televised in all staterooms throughout the cruise.
Carnival-created TV content has closed captions. Additionally, when available through our service provider, closed captions are offered for certain in- stateroom TV programs and movies. Should you require closed captioning for our outdoor movies, please contact our Guest Services team once on board.
DO YOU OFFER ASSISTED AUDIO DEVICES IN THE MAIN LOUNGE?
Assistive listening headsets are available to amplify the sounds of live, onboard performances in our main show room. You may request them at Guest Services once on board.
DO YOU OFFER SIGN LANGUAGE INTERPRETER SERVICES?
Guests who are deaf or hard of hearing, who use sign language as their primary means of communication may request a sign language interpreter. Sign language interpreters can be requested, on a shared basis, for cruises departing from and returning to a U.S port for the purpose of interpreting our main production shows, port and shopping presentations, and other major organized activities.
Please inform the Guest Access Department at the time of booking, or at your earliest possible convenience, if you need a sign language interpreter. A form will be sent to you, which must be completed and returned to us for the request to be processed. We will always make reasonable efforts to obtain a sign language interpreter at the time of the request. Since interpreters are subject to availability, a 60-day notice is strongly encouraged whenever possible. We are unable to take requests for a specific interpreter.
DO YOU ACCOMMODATE FOOD ALLERGIES?
We ask that you please inform the Maître d' directly as well as your dining team of any food allergies and special preparation you may require to accommodate your allergy. Please discuss this the first evening of your cruise.
Although there are a number of options at our various restaurants, special dietary and food requests can be accommodated in our main dining rooms only.
CAN I BRING MY OWN PRE-PACKAGED FOOD OR DRINKS IN ORDER TO ACCOMMODATE A FOOD ALLERGY OR SPECIFIC DIETARY NEED?
Due to concerns for food safety and contamination prevention, any food items brought on board must be pre-packaged and unopened. Homemade items or pre-cooked foods are not allowed. We are unable to provide food preparation, refrigeration or storage for personal food or beverage items.
Due to medical needs, guests may bring pre-packaged, frozen meals and certain beverages (Ensure, etc.). However, we need to know in advance to coordinate boarding of the pre-approved items. If pre-approval is not provided, prohibited items will be confiscated on embarkation day.
Please contact our Guest Access department so we can discuss your plans in advance. The Guest Access team can be reached by phone at 1-800-438-6744, ext. 70025, 1800 072 670 ext. 70025 if calling from Australia or via email at access@carnival.com.
CAN I BRING A BLENDER TO MAKE MY OWN FOOD TO ACCOMMODATE A FOOD ALLERGY OR SPECIFIC DIETARY NEED?
Please contact our Guest Access team in advance of your cruise to discuss an accommodation. We do not allow professional industrial grade blenders due to the high voltage. However, we can permit (with approval) items such as a NutriBullet and Magic Bullet. If pre-approval is not provided, prohibited items will be confiscated on embarkation day.
DO YOU OFFER GLUTEN-FREE FOOD AND DRINK OPTIONS?
Gluten-free pizza dough, pasta, bread for deli sandwiches, and hamburgers buns, as well as cake are available upon request. Plus, our frozen desserts and yogurt are gluten-free. All items are freshly prepared and may take a little longer than regular menu items. Gluten-free beer, Estrella Daura, is also available for your enjoyment onboard our US based ships.
CAN CHILDREN WITH DISABILITIES PARTICIPATE IN YOUTH PROGRAM ACTIVITIES?
Carnival works with parents or guardians to include all children within the designated age ranges in the available youth programs.
Each child's needs are assessed, on a case-by-case basis, to determine how she or he can be accommodated and integrated in the program to have a fully and equally enjoyable experience.
In order to participate in Carnival youth program activities, the parent or guardian will need to register their child for the program. When registering the child, the staff will work with the parents to determine what special assistance will help aid the youth staff in how to best serve the child while participating in the activities. Parents may choose to have their child move down one age group as an accommodation to a disability. No child who is 18 years can participate in youth programs.
Youth programs rules and regulations still apply to all children, in terms of age policy, illness, hours of operation and acceptable conduct (unruly behavior) while in the program.
DOES CARNIVAL PROVIDE ONE-ON-ONE ATTENTION FOR CHILDREN WITH DISABILITIES?
Carnival does not provide one-on-one attention, but the parent or assigned helper may stay and participate in the activities with the child. Due to safety concerns, staff and crew cannot lift or carry guests. Parents of children who are unable to feed themselves should remain with the child during meal times. Special diets cannot be accommodated for meals served in Carnival youth programs. Kids' menus are subject to change based on availability.
WHAT DO YOU OFFER FOR INDIVIDUALS WITH SENSORY AND INVISIBLE DISABILITIES?
Carnival is the first cruise line to be certified "sensory inclusive" by KultureCity, a leading nonprofit dedicated to accessibility and inclusion for individuals with sensory and invisible disabilities.
All of Carnival's guest-facing crew have been trained to understand and help guests with sensory/cognitive needs. The Guest Services and Youth Staff are ready to assist adults, youth and children with sensory-related questions or issues relating to conditions such as Autism, ADHD, Down Syndrome, PTSD, etc. KultureCity Sensory Bags can be checked out for the duration of the cruise (on a complimentary and first-come, first-served basis) by visiting Guest Services or one of our Youth programs. Each bag contains items to help calm, relax and manage sensory overload, and include comfortable noise- canceling headphones, fidget tools, a visual feeling thermometer, and a KultureCity VIP lanyard, to help the staff easily identify a guest.
If a guest with a sensory or cognitive need is cruising, the family should meet with Guest Services once they are on board to discuss any special accommodations, including a private safety briefing.
Youth staff has different resources on-hand to help soothe, calm and entertain children participating in our youth programs: such as weighted vests, conversation cards, sensory games, and other aids.
If you'd like to learn more about KultureCity, please visit the KultureCity website
DO YOU OFFER OXYGEN FOR PURCHASE?
If you require the use of oxygen during your cruise, you must arrange for an adequate supply to be delivered to the ship on your sailing date. The Medical Center is equipped with oxygen for emergency use ONLY.
Please contact Guest Services once on board for proper storage of your oxygen. Guests are responsible for the pickup and delivery of their own oxygen. Please have your medical supply company contact us, otherwise port clearance may not be granted.
If you choose to bring your own personal supply of oxygen, you must hand- carry it with you. Packing oxygen cylinders and/or tanks in your checked luggage is strictly prohibited, as is putting them through security x-ray machines. Please hand-carry your oxygen machines (BiPAP, CPAP, Concentrator, Nebulizer, etc.) and not place them in your checked luggage.
DO YOU OFFER CPAP MACHINE FOR RENTAL?
You must bring your own equipment on board for personal use. Please hand- carry these items and do not place them in your checked luggage.
DO YOU OFFER DISTILLED WATER?
Carnival carries distilled water which can be purchased either pre-cruise if you are sailing from a US port, or once on board. For pre-purchase, please contact our Fun Shops department at 1-800-522-7648 ext. 70039, Monday-Sunday from 9:00am-9:00pm ET. For purchase on board, please contact Room Service. Should you wish to bring your own distilled water with you, it must be hand-carried along with your CPAP machine.
DO YOU OFFER EXTENSION CORDS?
It is recommended that you bring your own extension cord to accommodate your equipment comfortably.
There is one electrical outlet in each stateroom located in the area of the desk/vanity. The outlet is equipped with a 3-prong 110 volt (North America Grounded) and a 220 volt (Europe/German-Style). Our Australia-based sips offer one Australian powerpoint in each stateroom.
DO YOU OFFER SHARPS DISPOSAL CONTAINERS?
For guests who are traveling with injectable medication and need a sharps disposal container, please contact the Medical Center or the onboard Housekeeping staff.
DO YOU OFFER STORAGE FOR MEDICATION?
A small, personal-sized cooler no larger than 12" x 12" x 12" (30.5 cm x 30.5 cm x 30.5 cm) for the purpose of housing medications is permitted as carry-on luggage.
Portable medi-coolers are available in limited quantities, and on a first come, first serve basis with a refundable rental deposit required. If a cooler is not available, our Medical Center can assist guests with refrigeration needs (accessible during operating hours of the Medical Center only).
Some ships have staterooms equipped with mini-bars designed to maintain the temperature of beverages only. Mini-bars are not to be used to store medications that have specific temperature requirements.
WHO CAN I CONTACT FOR ACCESSIBILITY RELATED CONCERNS OR QUESTIONS?
We strongly suggest you communicate any needs to our team before you cruise so that we can do our best to meet any accommodations. If you need general information about accessibility, please call our Guest Access team at 1-800-438-6744 ext.70025, 1800 072 670 ext. 70025 if calling from Australia, or email us at access@carnival.com.
Once on board, you can request to speak to the Guest Services Manager.
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