Facilities, services and accessibility across ports of call vary significantly and accessibility may not be available for shore excursions or in certain ports of call due to limited infrastructure and other factors. We want our guests with mobility limitations to be able to enjoy their time ashore, and where possible, we will do our best to secure accessible tours, but options may be limited or non-existent altogether. Facilities, services and transportation equipment outside the United States may not be required to be ADA compliant. Carnival is not responsible for accessibility in foreign ports of call or for restrictions imposed by shore excursion providers that are not owned by Carnival. Additionally, numerous factors including weather, tidal conditions, and other safety concerns can impact the ability for an accessible tour to be safely operated. In the event an accessible tour is deemed unsafe to operate in full or for an individual guest, a full refund for the tour will be extended.
Detailed information is provided in the shore excursions section of carnival.com and carnival.com .au indicating the approximate amount of physical activity anticipated for the excursion, as well as which tours are wheelchair accessible. Carnival has a wide variety of onboard activities during every port stop, should guests decide not to disembark.
ACTIVITY LEVEL FOR SHORE EXCURSIONS
Guests can select the shore excursions best suited to their abilities, and we have added descriptions that provide a general idea of the level of activity to expect on each tour:
- Easy – May include relaxing or walking short distances over relatively level terrain. Comfortable shoes may be recommended.
- Moderate – May involve varying amounts of activity (long walks, rough terrain, basic water play). May not be recommended for guests with physical limitations. Comfortable, sturdy shoes are recommended.
- Difficult – Involves physical exertion for an extended period of time; can involve swimming and/or rough, uneven or steep terrain.
- Extreme – Involves intense physical exertion for an extended period of time.
For a list of accessible tours, please look for the symbol indicating wheelchair-accessible 
.
We strongly recommend accessible shore excursions be pre-arranged prior to your cruise. However, if you need assistance once on board, please visit our Shore Excursions Desk and specify your accommodations needed. Accessible tours are available in certain destinations only, and our shore excursion staff can provide you with suggestions. Motor coaches and other forms of transportation may require you to climb 2 to 3 steps. Most, but not all motor coaches, can accommodate collapsible wheelchairs. Where available, we require a minimum of 24-hour notice for accessible transportation to be arranged. Vehicles, ramps and lifts may vary depending upon the port and availability. For safety reasons, staff is not able to lift guests into or out of vehicles. Specific dietary requirements cannot be guaranteed on shore excursions.
Shore excursion providers operating within the U.S. and its territories are responsible for providing effective communication. Tours operating in foreign ports may not provide auxiliary aids and services, depending on local law and availability. In non-U.S. ports where guided narrated tours are available but the operator does not provide an interpreter, and the interpreter provided by Carnival Cruise Line elects to participate in the excursion, we will make every attempt to secure a complimentary tour ticket for the interpreter. However, if we are unable to do so, you may purchase the tour for the interpreter or forgo interpreter’s services. Please notify us in advance so we can coordinate the necessary accommodation.
Carnival is not responsible for limitations imposed on working service dogs by independent entities or shore excursion providers in foreign ports of call.
If you have additional questions specifically regarding an accessible tour that is offered, you may email our shore excursion team at shoreexcursions@carnival.com.
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